In this sample deal, the transaction is closed and payments have been made out of Xero.
Scenario 1: Agent Overpayment - Agent owes the Brokerage funds
In scenario 1, either the original commission and allocations can be adjusted down which creates a negative payout or invoice or we can adjust the deductions to show that the agent actually owed more to the Brokerage than what was deducted.
We will walk through changing the deductions:
The agent had $3,000 of commission, two fees deducted for a net pay of $2,100.00. We are going to change the transaction processing fee to $700 rather than the $500 that was deducted. To do that we simply add another fee of the same type we are adjusting. We want to increase the total amount of the fee by $200.00
After: The split fee in this case should have $700 so we are going to click on new and add a new "Office Split" fee. We will most the amount that needs to be adjusted $700 less what was already taken $500 = $200. The net pay is now adjusted to $1,900.00
Now by going to the Payout Commission page you can see that Loft has created a negative payout which will post an invoice to the agent in Xero.
Scenario 2: Agent Underpayment - Brokerage owes the agent additional funds.
In Scenario 2: In this scenario you can increase the comission and allocations to create another payout or adjust the transaction fees down to show that the agent owed less which means the Brokerage now owes the agent additional funds.
The agent had $3,000 of commission, two fees deducted for a net pay of $2,100.00. We are going to change the split fee as the agent should have been charged $300 rather than the $500 that was deducted. The net pay to the agent then should have been $2300.
After: By Adding a new fee called "split fee'' we can adjust that fee to be -200 to reduce the $500 we had taken before which, after a save, makes the net that should have been paid $2,300
Now by going to the Payout Commission page you can see that Loft has created a second payout which will post a second Bill to the agent. If you haven't cut a check on the initial bill you can group both payout together to combine into one check or you can pay them out individually. Make sure you are paying from the bank account that is currently holding funds to avoid any transfer issues between accounts.