In this sample deal, the transaction is closed and payments have been made out of Xero. 

Scenario 1: Agent Overpayment - Agent owes the Brokerage funds
In scenario 1, we will adjust the deductions to show that the agent actually owed more to the Brokerage than what was deducted. 

The agent had $3,000 of commission, two fees deducted for a net pay of $2,100.00. We are going to change the transaction processing fee to $700 rather than the $500 that was deducted. 

Before: 

After: You can see that we've updated the deduction that should have been taken but the total deducted still shows $500. The net pay to the agent then should have been $1900. 

Now by going to the Payout Commission page you can see that Loft has created a negative payout which will post an invoice to the agent in Xero. 

Scenario 2: Agent Underpayment - Brokerage owes the agent additional funds. 

In Scenario 2:  We will adjust the transaction processing fee down to show that the agent owed less which means the Brokerage now owes the agent additional funds. 

The agent had $3,000 of commission, two fees deducted for a net pay of $2,100.00. We are going to change the transaction processing fee to $300 rather than the $500 that was deducted. The net pay to the agent then should have been $2300. 

Before:

After: Adjusting the deduction to $300 makes the net that should have been paid $2,300

Now by going to the Payout Commission page you can see that Loft has created a second payout which will post a second Bill to the agent. If you haven't cut a check on the initial bill you can group both payout together to combine into one check or you can pay them out individually. Make sure you are paying from the bank account that is currently holding funds to avoid any transfer issues between accounts.

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